Semester 2/3 - 2021
(Now - 26 Aug 2021)

Semester 1/2 - 2021/22
(03 Sept - 14 June 2022)

Frequently Asked Questions

01 Booking - Top seven tips for increasing your booking application chances?

  1. Whilst we only let on a bed by bed basis we make offers based on a total apartment being filled, so if you can group your applications with fellow students/friends you have a greater chance of being offered accommodation early.
  2. Booking for 2 or more semesters increases your chances substantially
  3. Book the preceding Summer Semester (June to August) and you are more likely to be accepted for a space in the following academic year
  4. Include a twin/double as a second preference. There are as many twins as singles in the property, therefore singles are limited.
  5. Pay both semesters up front and take advantage of the sizable discount available (see https://www.buckleyhall.ie/rates)
  6. Complete the application form and licence fully to allow for easy processing.
  7. Sign the licence and pay the deposit as early as possible, please note that bookings are occurring up to 9 months in advance in Dublin based on a shortage of student accommodation.

01 Booking - What is the difference between a standard and a premium room?

All apartments are generous in size and consist of an entrance hallway, a storage room, an open plan living and kitchen area, a single room, a large twin/double room, ample wardrobe space and a balcony and/or terrace.

Our Premium apartments are extra large apartments that consist of two bathrooms, one is dedicated for the single room, the other is an ensuite dedicated for the twin/double room.

Therefore if you book a Premium Single you will have a Single Room with your own dedicated bathroom in the hall.

If you book a Premium Twin you will have a shared large Twin Room with its own ensuite bathroom.

If you book a Standard Twin or Standard Single you will have to share the main bathroom in hall.

01 Booking - What is the difference between a twin room and a double room?

A twin room is a large room consisting of two single beds, which is shared by two students. A double room is a large room that accommodates one person.

01 Booking - What is the process for booking accommodation?

All booking requests should be made through the webpage booking form. An application for a booking does not guarantee an offer.

  1. Check online for availability for the semester you are interested in (see notepad to left, X means booked out, nothing available)
  2. Complete the booking form on this webpage and submit online (if you book for a period with no availability we will store your information in case of a cancellation)
  3. Await email offer, this may take approximately one to two weeks based on the booking process or time of year.
  4. Pay deposit and submit signed licence based on offer
  5. Pay rent due at least 1 month before licence start date
  6. You will be asked to confirm your expected arrival date and time, please note this has to be during working days/hours, Mon-Fri 9am to 5:30pm.
  7. Collect keys and licencee handbook after/on start day of the licence. You will also be given an introduction to the Property
  8. We can arrange emergency collection of keys outside of these hours if required. You may nominate someone to collect on your behalf in writting.

01 Booking - Who will I be sharing with?

If you wish to share with a friend, please state this on your booking application and we will do our best to honour your request. For individual applicants we aim, wherever possible, to allocate students by college, year, age and course of study. However this cannot always be guaranteed. You will always be sharing your apartment with same sex students.

01 Booking - Will I be allocated an apartment with mixed gender?

No, Buckley hall has a strict non-mix policy.

02 Utilities - Are there catering facilities?

The apartments are self-catering. Each apartment has its own kitchen with cooking facilitates where students can prepare their own meals. There are also plenty of shops, cafes and restaurants in close proximity of the premises.

02 Utilities - Broadband introduction and use

In Buckley Hall we realise the importance of excellent Broadband. We recently upgraded our entire system to a state of the art managed wireless network with 1,200Mb/sec available Internet bandwidth. You can access seamlessly throughout the building

When you collect your keys you will also be provided with a broadband key code which is unique to you as a tenant. Use your phone/mobile device/laptop/tablet to access the internet using Safari/Chrome/Firefox in the building and you will be diverted to a page and requested to enter your personal unique key. p>

If you have a problem with access, please contact the management company using the Contact Us Form.

02 Utilities - How are utilities covered? What are my bills?

Broadband Internet and refuse/bin and water charges are covered by the Licensor. Pre-pay gas and electricity meters are installed giving each apartment control over their energy consumption and costs. Please note there is basic standing charge for both, gas (25 cent per day), electricity (€1 per day). We estimate that students will spend on average €30 per month per student on utilities. This amount can fluctuate depending on usage and time of year.

02 Utilities - How do I use the laundromat?

There is a laundry available in the basement to all Licensees which is operated and managed by Circuit. You will need to purchase your own washing powder which is available from local shops. Credit to operate the machines can be purchased online, please see instructions to use under Laundry-Video.

Alternatively a local laundry is 9 minutes walk away, Gardiner Street Dry Cleaners, Unit 2, Belmont Middle Gardiner Street, Dublin 1, 086 4476865.

If you have any queries regarding use of the laundry or if there is and issue with it, please contact Circuit directly. Their number is detailed in the Laundry-Brochure.

02 Utilities - My electricity is topped up but is still not working

  1. To reset your electricity meter, locate the meter in the hallway.
  2. Press the blue A button to activate the meter.
  3. Press A again to start the reset, followed by the red B button to finalize.
  4. If your electricity does not turn back on immediately please log the issue on our helpdesk.

02 Utilities - Nest heating thermostat standard schedule

Your Apartment is handed over with a standard hot water and heating schedule. Each apartment has the same basic settings which you can adjust locally using your Nest Heating and Hot Water Controller. The basic settings are detailed below and provide a optimum living environment based on student typical usage.

Room Heating

Mon to Fri - 21°C between the hours of 08:00 to 10:00 and also again between 17:00 and 22:00.

Min Temperature 24X7 = 15°C - this temperature is the default if you are not boosting or scheduling your heating.

Safety Temperature to prevent freezing even if Nest turned off = 4.5°C

Hot Water Heating

Thermostat on tank should be set to 60°C

Heating is scheduled Mon To Sun, 06:00 to 08:00 and 17:00 to 20:00.

Please note you can boost your heating or turn it on or off outside of these times or even reschedule entirely locally. If you have any issue using your Nest heating device please use the Contact Us Form.

02 Utilities - Waste disposal and recycling

Waste disposal is included in your rent. At Buckley Hall we encourage students to be green and recycle. It is important to segregate and compact your waste.

In your apartment you will have two bins, one is to be used for general waste and the other for recyclable waste.

The Recycling bin in your apartment takes any paper, light cardboard, aluminium drink cans, washed food tins, plastic bottles, plastic film and packaging and Cartons, please see instructions in Download Section of this webpage.

When either of your apartment dustbins is full please empty it in the communal bins located in the basement car park. The green bin is for recycle waste and the black bin is for general waste. Please do not contaminate either bin.

Please dispose of all glass bottles and jars in our glass bottling bins in the basement, please make sure to separate all plastic bags/lids/cardboard etc.

Buckley Hall disposes of approximately 6,000 litres of waste per week, therefore recycling makes a big difference, think green.

02 Utilities - Where can I store my car and bike in the property?

Whilst we have an underground carpark, it is fully booked out. If you have a car parking requirement please contact us. Onstreet car parking is available through Dublin City Council.

Underground secure bike storage is available in the basement. Please note bikes are only permitted to be brought through the garage pedestrian gate located on Railway Street. It is a breach of House Rules to bring your bike through the apartment stairwells or/and store in your apartment due to damage caused to stairwells and apartments and also obstruction of fire exits. Breach of rules will result in a fine and/or termination of Licence.

Users of the Car park and Bicycle Storage facilities do so at their own risk.

The management will not accept responsibility for any damage, accidents or losses.

02 Utilities - Wi-Fi connection issues

If your Wi-Fi is not working but you have signal check the following:

  1. Is it not working on all devices? If the answer is yes go to step 2.
  2. Restart your device and turn off on the Wi-Fi setting on your device, open all Internet browsers Safari/Google/Chrome and see if one provides the logon page to Wi-Fi, if not working go to step 3.
  3. Check if it is working for someone else in your apartment, if the answer is no go to step 4.
  4. Walk to laundry or office in the basement and try to connect with new Wi-Fi access point and check if working (this discounts an issue with your apartment Wi-Fi access point), repeat step 2, if not working go to step 5.
  5. Report the issue using the contact page on Contact Us Form choosing IT issue.

02 Utilities - Will my room or apartment be cleaned on a weekly or monthly basis?

The apartments are self-catering and therefore students are responsible for keeping each apartment clean. Common areas outside the apartment are cleaned on a weekly basis. Cleaning inspections may be arranged during the year to ensure the apartments are kept in a good condition and well ventilated. Please refer to House Rules and Regulations.

02 Utilities - You topped up the gas at the meter and the water isn't heating?

You topped up the gas at the meter and the water isn't heating? You will likely need to reset the gas meter and/or boiler to solve this.

See detailed process flow on resolving issues with heating or hot water in your apartment.

  1. Reset Gas Meter First - When you press your gas meter in basement and it shows credit on it, if it says "off" beside the credit it means the gas meter has switched off, a safety feature of the meters when they are not used for some time. To reset, insert the gas card and hold down the A button for 5-10 seconds, you should hear a click and the meter should reset and status change to "on", or follows steps on Video How To Use Gas Meter.
  2. If the Gas Meter already says "on" and there is credit on it, the next step is to reset the gas boiler in your apartment. The gas boiler users a Pilot flame, a small flame which is maintained in the boiler to light the boiler, when the gas supply is cut due to lack of credit or gas meter being "off", the Pilot flame goes out, and needs to be restarted. Follow the steps below to reset your gas boiler.
  3. Go back to your apartment, turn on the hot water and or heating at the nest controller, the boost function will suffice for the meantime, this turns on the boiler.
  4. Go to your boiler in you apartment, it can be found at your balcony or in a press in your kitchen depending on apartment, you should hear it humming as called by controller.
  5. Ensure that the pressure dial is between 1 or 2, if lower request maintenance to top up.
  6. Wait for red light to turn on and press the red light, this ignites the pilot flame in the boiler, you should hear clicking as light ignited.
  7. Test water being heated by either touching pipes under boiler (1 outlet pipe should get very warm very quickly) or by testing radiators/water in 5-10 mins.
  8. If all of above fails please contact us immediately and we will pop up and try and resolve the issue.
  9. If you keep your meter in credit and have a basic schedule to use the boiler a couple of times per week minimum to heat water, you should never have to carry out steps above, it is only through lack of use that the above safety features and resets are required.

03 Check In/Out - Can I send over luggage or personal belongings prior to my arrival?

No, unfortunately Buckley hall cannot offer this service. We cannot be held responsible for student’s personal belongings and we do not have a storage facility to accommodate this request.

03 Check In/Out - What do I need to bring with me? Is bed linen provided?

Bed linen is not provided. Students must supply their own duvet, duvet cover, pillow, pillow cover, sheet and towels unless agreed in your Licence. The apartments are fully equipped, see the inventory list Buckley Hall Inventory.

03 Check In/Out - What is my new address? How is post Received

Each apartment has its own post box at the bottom of each stairwell. The postman has direct access daily and normally delivers around 8am each day

For parcel delivery you should provide the delivery service your mobile number and directly arrange delivery to your apartment. Typically if you are not in the building during a delivery they will provide you with details for local collection or a new delivery date.

Buckley Hall does not provide an internal post service or collection service for parcels. However sometimes the courier will drop your parcel at the Buckley Coworking Space when if it is open. If we receive your parcel we will notify you via email, and typically it is left at basement collection point (beside gas meters) for your collection. Buckley Hall does not take responsibility for parcels or post, and we cannot guarantee the office will be open or staff in attendance when your parcel is delivered.

Your Postal Address is
Apartment No:
Buckley Hall
27-30 Buckingham Street Lower
Dublin 1
Apartment Post Code

You can find the exact apartment post code at Eircode Finder.

03 Check In/Out - What is the process for leaving my apartment?

The Checkout Process is defined here Student Checkout Process.

  1. You can checkout 24 hours per day 7 days per week
  2. You must vacate your apartment before 12pm (midday) on the final day of your Licence
  3. Use the webpage Contact Us Form to let us know when you are checking out so we can complete handover
  4. Your deposit will be refunded inline with your licence terms, to the details you provided on your application, if they have changed please let us know?
  5. The apartment must be cleaned to the standard defined in the Student Checkout Process document above, in short ready for the next student to check in
  6. Drop off the keys and fobs in the drop box beside the laundry room
  7. Staff will typically inspect the property within one week of the last Licencee vacating your apartment and based on fair wear and tear, all fees being up to date and the apartment being full cleaned ready for re-let, the deposit will be credited to the bank account you nominated. Typically you can expect your deposit to be paid back within 1 month of vacating.

04 House Rules - Can I have an overnight guest?

Please refer to your House Rules and Regulations, overnight guests are not permitted. If you have a specific exceptional requirement please contact us using the webpage contact form and we will endeavour to work with you on a case by case basis. For example foreign students parents requesting to stay over where the total apartment is let.

04 House Rules - How do I report an issue?

All issues should be reported using the contact form on this website Contact Us Form. All requests are logged and emailed to relevant person immediately, whether it's maintenance/security/IT etc., who will action your request as soon as possible. For urgent issues please also contact the office directly on 01 6625149. If an emergency fire/flood/criminal activity please always call the Gardai/emergency services on 999 or 112 first.

04 House Rules - Is smoking permitted?

Buckley hall has a non smoking policy see House Rules and Regulations.

04 House Rules - Is there a curfew?

No, there is no curfew at Buckley Hall. Students are provided with secure access fob that allows entry and access as they please.

05 Licence - I did not get offered a place in Dublin, am I entitled to a refund?

Booking applications can be made free of charge. In the event that you confirm your booking by signing your licence and paying your deposit and/or rent to confirm your booking, then rent and deposit are non-refundable in event of early break from licence. See Frequently Asked Question: What if I want to break from my licence early?".

The Licensor recognises it is difficult for first year students to book with certainty based on CAO results. Therefore if you can no longer proceed with your Buckley hall accommodation due to a CAO offer not being made from a Dublin university (typically offered on the 17th August) we would ask you to:

  1. Inform us immediately (within 2 days) of the first round of CAO offers (17th August) and
  2. Provide proof that you were not offered a college place in Dublin (scanned letter from CAO) and
  3. Confirm in writing that you are seeking to break your agreed licence (email).

Based on receipt of above in the timeline defined, the Licensor will seek to replace the Licensee with a similar student and where successful make a total refund of rent and deposit paid. This is only based on the conditions defined above and is not available on any other condition or time of year. Please be aware it is subject to sourcing a similar replacement student. Based on the time of year, it is likely that a replacement is found but not guaranteed. If a replacement tenant is not found then only the rent will be refunded and any net amount of deposit calculated until a new tenant starts.

The Licensor reserves its rights regarding any deposit and rent refunds and it is subject to formal agreement on a case by case basis.

05 Licence - Is insurance provided for my personal belongings?

The management will not accept responsibility for any damages, accidents or losses. Please have insurance in place for your own property.

05 Licence - What if I want to break from my licence early?

  1. Signing the Licence and paying your deposit and/or rent creates a legal agreement between Licensee and Licensor
  2. The Deposit and Rent paid are non-refundable in event of early break from the Licence.
  3. As the property is strictly student accommodation the letting periods are defined by academic semesters making letting periods restrictive.
  4. There is a long waiting list for accommodation, and the Licensor can only let at specific times of the year based on academic demand, therefore if an accommodation offer is made to you, it means that the Licensor has turned down other Licensee booking offers in your favour.
  5. Therefore it is strongly recommended Students/Licensees fully review their Licence and the property in advance of completing their booking applications.
  6. If you are aware that you may want to break your Licence early please contact the Licensor using the web form on this website.
  7. The Licensor will seek to replace the tenant with a similar tenant and where successful make a partial refund of rent paid.
  8. The Licensor can only seek a replacement Licensee based on written confirmation of break in Licence with suggested termination date, therefore the sooner this is provided the better.
  9. The Licensor reserves its rights regarding any rent refunds and it is subject to formal agreement on a case by case basis.
  10. The Deposit will remain non-refundable where the Licensee breaks their licence early.

05 Licence - When and how do I pay my rent?

  1. During the Academic Semesters 1 and Semester 2 rent is payable Semester in Advance only.
  2. During the Summer Semester you can rent per Semester or per Month on a seperate rate, Semester Rates are payable Semester in advance, Monthly Rates are paid Monthly in advance.
  3. The Semester rent Due Date is 1 month before the Semester Start Date, our Management Team will be in touch to remind you when your second semester rent is due.
  4. Rent is payable by Electronic Funds Transfer (EFT), bank details are provided on the bottom of the 1st page of your Licence, we also accept card payments using the Stripe link in your rent invoice. We do not accept cheque payments due to delay in processing and risk to loss in post.
  5. The Licensor will send automatic payment requests via email links which allow you to process payments online, it automatically references your Licence.
  6. When making EFT payments please ensure you reference your Full Name or Booking ID on the payment, otherwise it may be difficult for use to identify your payment and lead to delays.
  7. Please be wary of online fraud. We will never request transfer of funds to an account not listed on your licence offer which you will have received from our dedicated email account. Our account is a Bank Of Ireland branch based in O’Connell Street, Dublin. If in any doubt call our office directly or feel free to call in to our offices based in Buckley Hall, Dublin 1. We cannot accept liability for payments made fraudulently.

06 Security - How do I report an Incident?

If an incident occurs in or around Buckley Hall please follow this process:

  1. Call the Gardai if required on 999 or 112, your incident should be recorded and you should request an ID number (a Pulse number), you will need this for any insurance claim.
  2. If internal to Buckley Hall and urgent please call security in Buckley Hall using the phone contact details 01 6625149.
  3. If less urgent or if you have already followed steps 1 and 2, please use the Contact Us Form on this website to log the incident (use the Security Category dropdown). It is very important that you detail the location and time of the incident for our security to locate any CCTV footage that may be of help to resolve. Logging the incident on our webpage is extremely important as it ensures it is registered. Reports are reviewed with management and Gardai ongoing, and helps put in place long term solutions.

We take all security incidents very seriously and we will follow up with you on any incident registered, please call our office directly if you have any specific issues or concerns. We work closely with the Gardai to ensure all incidents are escalated to ensure they do not re-occur.

06 Security - What service is provided?

  1. Security is responsible for ensuring the building is safe and secure and tenants are not disturbed during their stay.
  2. The building is continually monitored remotely both internally and externally by over 20 high definition CCTV cameras.
  3. The building has state of the art access controls which log all access by each user throughout the building and cross references with the CCTV.
  4. Buckley Hall has dedicated an on-site professionally trained security, (Barry Halligan, Licence ID EM134555/19).
  5. He is based in the office in the basement(and his work hours are detailed there), if you have any queries or concerns feel free to call down.
  6. Alternatively you can contact security at 01 6625149 (during working hours), or if less urgent using this webpage contact section to communicate a security issue at any time.
  7. If you breach House Rules(see Download Section) by causing a disturbance please expect a knock at your door from Barry.
  8. Remember if you have an urgent security issue please always call the Gardai (police) first on 112 or 999.